1. Introduction

MSM Contracts Ltd (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our contact forms, or engage with our services.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of data protection legislation, MSM Contracts Ltd is the Data Controller.

2. Information We Collect

We may collect and process the following categories of personal data through your interactions with our website:

Information You Provide to Us: When you fill out a form submission on our website (such as our contact or inquiry forms), you may provide us with your name, email address, telephone number, company name, and any specific details related to your project or inquiry.

Automated Information: When you navigate our site, we may automatically collect technical data regarding your device, browsing actions, and patterns. This includes your IP address, browser type, operating system, and information about how you use our website, collected via cookies and analytical tools.

3. How We Use Your Information

We use the personal information collected via our website for the following business purposes:

To Respond to Inquiries: To process, manage, and respond to form submissions, project briefs, and general messages sent through our contact channels.

Contractual Obligations: To take necessary steps prior to entering into a commercial construction or fit-out contract with you or your organization.

Website Optimization: To analyze website traffic, monitor performance, and improve the user experience of our digital platform.

Legal Compliance: To comply with any applicable legal, regulatory, or statutory obligations within the United Kingdom.

4. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

Consent: Where you explicitly choose to submit your details via our website form submissions.

Contractual Necessity: Where processing is required to fulfill a contract with you or take pre-contractual steps at your request.

Legitimate Interests: For optimizing our business operations, maintaining website security, and improving our services, provided these interests do not override your fundamental privacy rights.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Data submitted via our contact forms that does not result in a formal business contract is periodically reviewed and securely deleted after its operational utility has ceased.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information only with trusted third-party service providers who assist us in operating our website and conducting our business (such as web hosting providers, IT support, and analytical tools), subject to strict data processing agreements.

We may also disclose your information if required to do so by law, or to protect the safety, property, or rights of MSM Contracts Ltd, our workforce, or our clients.b

7. Data Security

We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized manner. Access to your personal information is strictly limited to employees and contractors who have a legitimate business need to know.

8. Your Rights

Under UK data protection laws, you possess specific rights regarding your personal data, including:

The Right of Access: You can request a copy of the personal data we hold about you.

The Right to Rectification: You can request that we correct any inaccurate or incomplete data.

The Right to Erasure: You can request that we delete your personal data under certain conditions.

The Right to Restrict or Object to Processing: You have the right to limit or object to how we process your information.

To exercise any of these rights, please contact us using the details provided below. You also retain the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

9. Cookies and Tracking

Our website uses cookies to enhance performance and analyze traffic patterns. For detailed information regarding the cookies we use and how you can manage your preferences, please refer to our dedicated Cookies Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our administrative team:

MSM Contracts Ltd

Head Office: Unit 45a Seagoe Industrial Estate, Portadown, Co. Armagh, BT63 5QE

Email: [email protected]

Phone: 028 3833 5047